MyFox
 

A Slice of Life

by MrsTracy from Southeastern Milwaukee County

Last Post 15 days, 8 hours Ago


TWC Take 3
Apr 16, 2008 | 1:00 PM
Category: Entertainment
Report This Post

 

Last month I went through yet another ordeal with the wonderful award winning (that is what they say, not me) customer service from Time Warner. After going to the office of the pres, I finally got my bill fixed once again, and was supposed to receive a credit for the time and trouble it took to get there.

Well, the $20.00 credit IMHO was not nearly enough to make up for that, but at this point, I am finished wasting my time on the phone for NOTHING! I am starting to want hourly pay for the time I have to sit on the phone.

This time I added the DVR to my service because I would like to actually see the shows that I miss but am paying for. I got a month of it free, plus once again, the $20.00 for my time and effort.

I finally did get through to somebody at the office of the pres in somewhere who had no clue as to where to direct me so she had to call me back. Her name was Pat and she assured me that she would look for me and call me back. She did call me back and is trying to locate my file to actually give it to somebody who can do something.

In the meantime, I did receive a call from somebody named Penny from the Milwaukee office who did assure me that before she called me, she had already made the necessary adjustments to my bill because they did in fact mess it up AGAIN. I told her that was great but that I also wanted my $20.00 credit that I never got. So she did do that.

I almost told her I wanted credit for today also, but I am happy to say that I do have somebody in the office of the pres looking into my file, and I now have a name of somebody to go to at that office who actually DID return my phone call very quickly, as did Penny from Milwaukee.

So I guess in the end, everything for now is fixed, but there went another hour of my time. I can't wait for ATT to be available in my area. Feel free to add links to your TWC blogs if you would like because I do plan on sending printouts of mine to them.

http://community.myfoxmilwaukee.com/blogs/MrsTracy/
2008/03/14/Can_anyone_guess_this_company

http://community.myfoxmilwaukee.com/blogs/MrsTracy/
2008/01/05/Time_Warner_does_it_again

2 Comments |  Add a Comment

Member Comments Total Comments: 2
Page 1 of 1
MrsTracy read my blog view my photos
Apr 17, 2008 | 8:31 PM

Ok so I do have to say that I did get the nicest call today and got to go over my past two years experiences with this peson. She was very good about letting me rant for 45 minutes, then she apologized and said that she has my phone records from the calls I made into their center and is going to go back to each person. I would so love to see the notes they put in the system about me. LOL, but she did give me all of my services free for next month. I so totally can't complain about that unless they mess up my bill again. But now I have direct numbers for both the tech side and the customer service side. I am happy.
aaro-nf read my blog view my photos
Apr 20, 2008 | 12:01 PM

if you ever have trouble with time warner cable again, why not call katrina cravy for help? maybe she might put your story on the news for the contact 6 segment. just a sweet thought from a very sweet blogger from the eden area. as always, mrstracy, great job on the posting of this blog.
Page 1 of 1


Write your comment below:




MrsTracy

I am married to a great guy and a mom of three. Our kids are spread out in ages so we have one in preschool, one in first grade and one in his first year of middle school. We spend alot of time on soccer fields and in dance studios but I wouldn't trade that in for anything. My favorite day of the week is Sunday because that is family day. I also love Friday nights after the kids go to bed. We love to take long weekends just to get away. Usually we end up at waterparks, but we all love the water so it is great. I love to eat out. Without the kids is best, but we do go out for lunch as a family every Sunday. It is just our thing. I stay at home for the most part and spend my days working in my kids classrooms or just taking care of the every day things. I am here to meet other great people and moms like me.I write about my life because that is what I do. I love to share and while some people are all about politics or news.... My stage of life is all about me and my family. So most of my blogs are going to be just that. This year, we welcomed our very first foreign exchange student into our home. It has been both a challange and a blessing. I am happy to have him and practicing for when my own children get to be that age. I will admit that it is scary having a high school student as a child of mine because of the freedom I need to allow, but I am learning to let go and be watchful but not overbearing on him. This is going to be an interesting year..

Member Since: 8/4/2007


 

View All Photos